Refund policy

All sales are final. A Premium plan gives you the full prompts the moment it turns on, so we don’t offer refunds for a change of mind. We do put payment mistakes right.

When we refund

• You were charged twice for the same purchase: we refund the extra payment.
• You paid, but Premium didn’t turn on, and we can’t fix it within 3 working days of hearing from you: we refund the payment in full.
• A payment you didn’t make was taken in your name: tell us and your bank or e-wallet at once.

How to ask

Email hello@foldline.co from the address on your Foldline account within 14 days of the payment. Include the date, the amount and the payment reference from your receipt. We reply within a few working days.

How a refund is paid

We return the full amount through our payment partner to the method you paid with, or by bank transfer when that isn’t possible. It usually arrives within 14 working days of our approval, depending on your bank or e-wallet. The Premium time from a refunded payment ends when the refund is made.

Changes

We may update this policy; the date at the top shows the latest version. A change never applies to a payment made before it.